Last Updated: November 2025

At New Dreams Recovery & Housing, we are committed to protecting your privacy and ensuring the confidentiality of your personal information, especially when you are seeking help. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, https://newdreamsrecovery.com.

By accessing our website or contacting us, you consent to the practices described in this policy.

1. Information We Collect

We collect information to operate our website, respond to inquiries, and evaluate the effectiveness of our services. This includes:

  • Personal Information: Information you voluntarily provide when filling out contact, appointment, or admissions forms, which may include your name, phone number, email address, and reason for seeking treatment.
  • Usage Data: Non-personal data about your activity on our site, such as your IP address, browser type, pages viewed, and the duration of your visit. This helps us monitor traffic and improve user experience.
  • Cookies and Tracking Technologies: We use cookies to collect information about your browsing preferences. These are small files stored on your device:
    • Essential Cookies: Used to determine if your browser accepts cookies and manage your login status (if you register).
    • Convenience Cookies: If you leave an inquiry, you may opt-in to save your information for future use; these typically last one year.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To respond to your inquiries and provide information about our residential programs.
  • To maintain and improve the functionality and security of our website.
  • To analyze website usage and trends to enhance our digital outreach efforts.
  • To communicate important updates, promotions, or news, provided you have explicitly consented to receive such communications.

3. Confidentiality and HIPAA Disclaimer

Your confidentiality is paramount, but it is important to understand the legal distinction between website privacy and clinical confidentiality:

  • Website Privacy: Information submitted via website forms is subject to this Privacy Policy and is handled with reasonable security, but it is not protected by the Health Insurance Portability and Accountability Act (HIPAA).
  • HIPAA & Clinical Confidentiality: HIPAA compliance, which provides strict protection for your health information, begins only after you have been admitted as a client to New Dreams Recovery & Housing.
  • Inquiries: We handle all inquiries regarding mental health and substance use treatment with the utmost discretion.

4. Sharing Your Information

We do not sell, rent, or trade your Personal Information. We may share your data with third parties only in the following circumstances:

  • Service Providers: We share necessary information with trusted third-party vendors (e.g., website hosting, analytics providers, customer relations management) who assist us in providing our services and maintaining our website.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental request (e.g., in response to a subpoena).

5. Embedded Content and Third-Party Links

Articles and resources on this site may include embedded content (e.g., YouTube videos or social media feeds). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly.

These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction. We are not responsible for the privacy practices of any third-party websites

6. Data Retention and Your Rights

Data Retention: We retain usage data indefinitely for site security and analytics. Personal Information submitted via forms is retained only as long as necessary to process your inquiry or as required by administrative or legal obligations.

Data Rights: If you have submitted Personal Information via our forms, you can request to receive an exported file of the data we hold about you or request that we erase any personal data we hold, except for data we are legally obligated to retain.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, your personal information, or the security of our website, please contact us directly:

New Dreams Recovery & Housing

  • Email: dpo@newdreamsrecovery.com
  • Phone: (623) 555-0199
  • Address: 12821 W. Corrine Drive, El Mirage, AZ 8533 United States